Privacy Policy

Effective Date: April 2, 2026

At Lightcable, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us through our website and our communication services.

1. Information Collection

We collect information that you voluntarily provide to us when you:

  • Fill out a contact form on our website.

  • Request a quote or information about our fiber infrastructure services.

  • Sign up to receive updates or notifications via email or SMS.

  • Verbally, during a conversation.

This information may include your name, email address, physical address, and phone number.

2. Use of Information

The information we collect is used to:

  • Provide, operate, and maintain our services.

  • Improve and personalize your experience on our website.

  • Communicate with you regarding service updates, appointments, or inquiries.

  • Comply with legal and regulatory requirements.

3. SMS Consent Communication (SMS Privacy Clause)

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Types of SMS Communications

If you have consented to receive text messages from Lightcable LLC, you may receive messages related to the following:

  • Customer care

  • Customer services

  • Example:"Hello, We are happy to assist you and feel free to reach out to us at (904) 680-2306. You can reply STOP to opt out of SMS messaging from Lightcable LLC at any time."

5. Message Frequency

"Message frequency may vary. You may receive up to 5 SMS messages per week regarding your Customer service."

6. Potential Fees for SMS Messaging

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

7. Opt-In Method

You may opt-in to receive SMS messages from Lightcable LLC in the following way:

  • Verbally, during a conversation.

  • By providing your phone number through our web forms or by texting a specific keyword to our number.

  • Additional Options: If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8. Opt-Out Method

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. Alternatively, you can contact us directly to request removal from our messaging list.

9. Help

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at office@lightcable.net

10. Third-Party Sharing

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, except for trusted third parties who assist us in operating our website and conducting our business, so long as those parties agree to keep this information confidential. As stated in Section 3, this does not apply to SMS opt-in data, which is never shared.

11. Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or mobile networks is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Standard Messaging Disclosures:

  • Message and data rates may apply.

  • You can opt out at any time by texting "STOP."

  • For assistance, text "HELP" or visit our [Privacy Policy] and [Terms and Conditions] pages.

  • Message frequency may vary.

If you have any questions regarding this Privacy Policy or our messaging practices, please contact us at:

Lightcable

Email:office@lightcable.net

Phone: (904) 680-2306

Website:www.lightcable.net